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Privacy & Cookie Policy

Privacy Policy

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Last updated: 6 February 2026
Effective date: 6 February 2026

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1. Introduction
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This Privacy Policy explains how AVANEVA LTD (“we”, “us”, “our”) collects, uses, shares, and protects your personal data when you visit our website at www.avaneva.com (the “Website”), contact us, sign up for updates, or use our services.

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

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2. Who We Are (Data Controller)

 

For the purposes of UK data protection law, AVANEVA LTD is the data controller of your personal data.

  • Controller name: AVANEVA LTD

  • Company number: 17010549

  • Registered office: 167–169 Great Portland Street, Fifth Floor, London, United Kingdom, W1W 5PF

  • Email: hello@avaneva.com

 

 

3. Personal Data We Collect

 

Depending on how you interact with us, we may collect the following categories of personal data:

 

A) Information you provide to us

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  • Name

  • Email address

  • Phone number (if provided)

  • Company name / job title (if provided)

  • Any information you include in messages you send us

 

B) Information collected automatically

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  • IP address

  • Device type

  • Browser type and settings

  • Operating system

  • Pages viewed and time spent

  • Referring website

  • General location (approximate, derived from IP)

 

C) Marketing preferences

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  • Whether you opted in or out of marketing communications

  • Your communication preferences

 

4. How We Collect Your Data

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We collect personal data when you:

  • fill out a contact form

  • email us

  • subscribe to a newsletter

  • interact with the Website (via cookies and analytics)

  • request information about our services

 

5. Our Lawful Bases for Processing

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Under UK GDPR, we must have a lawful basis to use your data. We rely on:

  • Contract – where processing is needed to provide services you request

  • Legitimate interests – e.g., improving the Website, responding to enquiries

  • Consent – e.g., marketing emails, non-essential cookies

  • Legal obligation – where we must comply with legal requirements

 

6. How We Use Your Personal Data

 

We use your data to:

  • respond to enquiries and provide customer support

  • communicate with you about services you request

  • improve and maintain the Website

  • monitor Website performance and security

  • send marketing communications (only if you have opted in, where required)

  • comply with legal obligations

 

We will not use your personal data for unrelated purposes without notifying you.

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7. Marketing Communications

 

If you opt in, we may send you marketing emails.

You can opt out at any time by:

If you opt out, we may still send important service or administrative messages.

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8. Cookies and Analytics

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We use cookies and similar technologies to:

  • make the Website work properly (essential cookies)

  • measure and improve performance (analytics cookies)

  • remember preferences (functional cookies)

  • support marketing (where applicable)

 

We use analytics tools (such as Google Analytics) to understand how visitors use our Website. These tools may collect information such as your IP address, device information, pages visited, and approximate location.

Where required by law, we will ask for your consent before setting non-essential cookies. You can also control cookies via your browser settings.

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9. Sharing Your Personal Data

 

We may share your personal data with trusted third parties such as:

  • website hosting providers

  • email service providers

  • analytics providers (e.g., Google Analytics)

  • IT and security service providers

We may also share data:

  • if required by law

  • to protect our rights and safety

  • in connection with a business sale, merger, or restructuring

We do not sell your personal data.

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10. International Transfers

 

Some of our suppliers may process data outside the UK.

If personal data is transferred internationally, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations

  • UK-approved Standard Contractual Clauses

  • other lawful transfer mechanisms under UK GDPR

 

11. Data Retention

 

We keep personal data only as long as necessary for the purposes described in this policy.

Typical retention periods include:

  • Enquiry/contact data: up to 24 months

  • Marketing data: until you unsubscribe or withdraw consent

  • Analytics data: typically up to 14–26 months (depending on settings)

  • Legal/compliance data: as required by law

 

12. Your Rights Under UK GDPR

 

You have the right to:

  • access your personal data

  • rectify inaccurate or incomplete data

  • erase your personal data (in certain circumstances)

  • restrict processing

  • object to processing (especially marketing)

  • request data portability (where applicable)

  • withdraw consent at any time (where processing is based on consent)

To exercise your rights, email: hello@avaneva.com

 

13. Complaints

 

If you are unhappy with how we handle your data, you can complain to the UK regulator:

Information Commissioner’s Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113

We’d appreciate the chance to resolve concerns first, so please contact us before making a complaint.

 

14. Security

 

We use appropriate technical and organisational measures to protect your personal data, including access controls, secure hosting, encryption where appropriate, and monitoring and security updates.

No method of transmission or storage is 100% secure, but we work to protect your data as strongly as reasonably possible.

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15. Children’s Privacy

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Our Website is not intended for children under 16, and we do not knowingly collect personal data from children.

 

16. Changes to This Policy

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We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

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17. Contact

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If you have questions, contact us at hello@avaneva.com or write to:

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AVANEVA LTD
167–169 Great Portland Street, Fifth Floor, London, United Kingdom, W1W 5PF

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Cookie Policy​

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Last updated: 6 February 2026
Effective date: 6 February 2026

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1. Introduction

 

This Cookie Policy explains how AVANEVA LTD uses cookies and similar technologies on www.avaneva.com. It should be read alongside our Privacy Policy.

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2. What Cookies Are

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Cookies are small text files stored on your device when you visit a website. Cookies help websites function properly, improve performance, and remember your preferences.

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3. Types of Cookies We Use

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We may use the following types of cookies:

  • Strictly necessary cookies – required for the Website to function

  • Analytics/performance cookies – help us understand how the Website is used (e.g., Google Analytics)

  • Functional cookies – remember preferences

  • Marketing cookies – used to deliver and measure advertising (only where used and with consent)

 

4. Google Analytics

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We use Google Analytics to understand how visitors use our Website. Google Analytics may set cookies that collect information such as your IP address, device information, pages visited, and approximate location.

We configure analytics cookies so that they are only set after you provide consent where required.

 

5. Managing Cookies

 

You can manage cookies by:

  • using our cookie banner (where available)

  • adjusting your browser settings to block or delete cookies

Blocking some cookies may affect how the Website works.

 

6. Changes to This Cookie Policy

 

We may update this Cookie Policy from time to time. The latest version will always be posted on this page with the updated date.

 

7. Contact

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If you have questions about cookies, contact us at hello@avaneva.com

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